Why CHOOSE US?

Excellence – noun: the quality of being outstanding or extremely good.

350+

properties

150+

owners

350+

tenants

Owner information

‘Good’ is not good enough when it comes to your property manager. Achieve excellence with our specialist team of Townsville rental agents today.

Excellence
method

Satisfaction
guarantee

Our results

Communication
guarantee

Tenant management

Maintenance

Renting your
property

When your
tenant vacates

Landlord
insurance

Changing
agents

Owner information

We know that ‘good’ is not good enough for you, and it’s not good enough for us.
Excellence
method
Satisfaction
guarantee
Our results
Communication
guarantee

Tenant
management

Maintenance
When your
tenant vacates
Renting your
property
Landlord
insurance
Changing
agents

The excellence method

At Excellence Property, we combine our method and systems with excellent people who are trained and educated in the property management and real estate industry to ensure you receive candid advice and service. However, we cannot be all things to all people.

This is because our method and systems just wouldn’t work if we tried to manage any property, for any owner, to any tenant. A mismatch of expectations within and between these relationships may result in the experience of poor service and a lower rental return.

After all, we know genuine and honest relationships are crucial to business success and customer satisfaction in the property management and real estate industry. That’s why we employ excellent people to manage excellent properties for excellent owners and seek excellent tenants to ensure the best return for your investment property.

We call this the Excellence Method and this ethos guides all processes and relationships within our system of property management.

Who is an excellent owner?

In order for us to manage your piece of real estate effectively, we must have your trust. If you are unable to trust our systems and advice, we cannot manage effectively and achieve your desired outcomes.

At the end of the day though, if you’re not able to trust us, there is probably no point in paying our team to be their client.

Guidelines for excellent owners:

Owners who trust us and are prepared to listen to our advice

Owners who understand and appreciate that excellent tenants will provide the best return on investment and therefore, need to be treated well

Owners who are prepared to maintain their property to a required standard and allow us to do this within the timeframes we promise to our tenants

Owners who do not engage directly with their tenants

Who is an excellent tenant?

Many owners end up losing thousands on their real estate investments each year because they have taken the risk of allowing a tenant into their property who was not a suitable applicant. Or, even worse, their property manager advised them to rent to an unsuitable tenant just to get the rental income.

Excellent tenants are a huge asset because they will give the best possible return on your investment. Whenever we are assessing whether to place a tenant into your property or keep an existing tenant after their initial lease has expired, we identify whether they have the qualities of an excellent tenant.

Guidelines for excellent tenants:

Tenants who have realistic expectations of you as the owner

Tenants who respect us as their property manager, the rental property and you as the owner

Tenants who pay their rent on time

Tenants who look after your piece of real estate and have it well presented for inspection

Tenants who report the required maintenance to us through our online maintenance system

Tenants who are willing to self-help when required (for example: troubleshooting maintenance before expecting a tradesman to attend at your cost)

What is an excellent property?

In order to get you the best possible return on investment, we must have an excellent property to work with. When you have an excellent property, you’re able to attract excellent tenants quickly and keep them happy, which closes the loop on the best return on investment strategy.

Our guidelines for an excellent property are as follows:

Properties that are well presented and well maintained (or properties that can be brought up to this standard)

Properties that are well-marketed to attract excellent tenants

Properties that are located within our areas of service

Do you have a property you’d like us to manage?

Refer a friend and receive a $200 gift card!*

*Terms & Conditions apply.