ALL maintenance requests MUST be lodged in writing
through the Online Maintenance Request portal below.

Please fill in your maintenance information below. Once you have clicked submit, please WAIT for the page to re-load and confirm your submission. Once submitted, you will receive a copy of your submission via email to the email address entered below.

    Primary Contact Details

    Secondary Contact Details

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    IMPORTANT: If you are experiencing emergency maintenance issues, please use the following steps!

    Ensure the Issue is classified as an Emergency. Under the Residential Tenancies Act, the emergency maintenance criteria is as follows:

    a burst water service or a serious water service leak

    a blocked or broken toilet

    a serious roof leak

    a gas leak

    a dangerous electrical fault

    flooding or serious flood damage

    serious storm, fire or impact damage

    a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating

    a fault or damage that makes the property unsafe or insecure

    a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant

    a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property

    Contact us or, if it is outside of business hours, the appropriate tradesman.

    If the problem is occurring during business hours, please get in contact with us straight away. If it is outside of business hours or we are unable to take your call, please contact the following relevant tradesman:

    Electrical Repairs

    Name: Jackson Electrical NQ
    Phone: 0411 522 361

    Name: Rolly’s Electrical
    Phone: 0410 375 098

    Plumbing Repairs

    Name: One Touch Plumbing & Gas
    Phone: 0459 997 743

    Name: GNL Plumbing
    Phone: 0458 112 062

    *PLEASE NOTE: It is your right as a tenant to call a tradesman to your property to attend to emergency maintenance and the owner is responsible for the charges: HOWEVER, please ensure this is definitely considered an emergency BEFORE calling out a tradesman. If a tradesman attends, and it is not an emergency or something you could have fixed yourself or you have caused, you will be responsible for any costs associated with the request.

    Report it

    It is a legal requirement that any emergency maintenance is reported in writing, regardless of whether you have spoken to us over the phone.

    Please ensure you also submit an online request (above) with all the relevant information.

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