To manage excellent properties, we need excellent people.
As a minority shareholder in a previous property management business, our founder Elley recognised that property owners deserved better and the industry needed to vastly improve; from how property owners were serviced through to fostering young talent coming through the ranks.
This is how Excellence Property was born.
As North Queensland’s most innovative property management agency, we promise excellent property management services with a difference.
At Excellence, we treat your property like our own. We use our bespoke methods and systems to match excellent properties with excellent tenants, to deliver maximum return, respective to your individual needs.
We endeavour to alleviate the pain and fuss of the rental experience, so you can focus on the more important things in life. We firmly believe that transparency is key, and our highly experienced team will walk you through every step of the process providing you with peace of mind.
We are so confident in our ability to service our clients at the highest of standards, we guarantee it.
MEET THE FOUNDER
From a very early age, my parents instilled in me that if you are going to do something, do it to the best of your ability. The greatest part about this lesson was not just that it set me up to succeed in life, but that it extended beyond that to my overall character. It shaped how I treat people, and how I allow others to treat me.
Prior to Excellence Property, I co-owned an agency where I was a minority shareholder. As a minority shareholder, I was essentially still an employee with minimal control over how things were done. As an enthusiastic change agent with a drive for excellence, it emerged quite quickly that it wouldn’t be a long-term arrangement.
Despite parting ways, that experience is still one of my most valued. My passion for the industry was alight and I was able to establish my professional compass. I learnt how to excel in property management, how to help owners achieve the best return on their investment whilst also helping good tenants have a great rental experience.
MEET OUR PROPERTY MANAGEMENT TEAM
We actively cultivate diversity, equity and inclusion amongst our workforce, as we firmly believe that different life and professional experiences are a key ingredient to our business’s success.
Our people are our most important asset and excellent people should be rewarded with limitless career opportunities in a safe and supportive environment. We encourage all of our team to operate with an entrepreneurial spirit and owner mindset.
Guidelines for excellent people:
People who share a passion for our purpose and vision
People who share the same belief in our core values
People who aspire to be the best they can and are willing to continue improving and increasing their skills
People who embrace challenge and change
Principal & Director
Born and raised in North West Queensland, Elley’s down-to-earth nature doesn’t allow her to treat people like a number, which has resulted in the creation of many great relationships.
Elley has built her career in the property management industry from the bottom up. Now with 12 years of experience, Elley first started as a receptionist when she was only 17 years old. She has developed and managed property management agencies in Townsville and Brisbane and has made the final leap in her career which is to have an agency of her own – Excellence Property.
After years of frustration with how poorly property management agencies were managed, Elley decided it was time to take a stand and start providing a professional service to owners, which many agencies claim to do but don’t actually follow through on.
By developing the Excellence Method, and working with excellent people who are trained and educated in the industry, Elley has created a fool proof system that ensures her owners only receive the most accurate, timely and genuine service possible.
Tenant Team Leader
Our favourite thing about our Tenant Team Leader is her magnetic personality. She’s bubbly, personable, outgoing and incredibly kind, and owners, tenants and our team absolutely love her for it.
Georgia brings with her a lot of very useful experience, particularly the strong customer service skills she gained from her time in retail, where she learned that helping people is very near and dear to her heart. Outside of work, she likes to aid the community by volunteering as an event organiser and leader for her church. She also loves to lend an empathetic ear to anyone who needs it.
Georgia’s hobbies include hiking, skating with her dog Willow and generally anything that takes place outdoors. She also loves reading a good book whenever she has the chance. Her values are integrity, honesty and always being dependable, making us extremely lucky to have this Townsville local on our team.
Thanks to her 11 years of experience in the real estate and insurance industries, Jess know what it takes to get the job done.
When she’s not hard at work, Jess is making sure the culture and team environment at the office is always positive with her cheery smile and sense of humour. In the future, Jess wants to make sure that she has a career and not just a job to ensure that her partner and their adorable daughter are provided for. Part of making that goal a reality has been the decision to move from a small country town in South Australia to the sunny capital of North Queensland.
Away from the office, Jess is very much an outdoorsy type of person. She loves camping on the beach, 4WDing, swiming and holidaying. She also never misses the opportunity to get out to a prime watering hole to catch some of the beautiful fish on offer.
Preceding Excellence Property, Jessie was a qualified hairdresser that worked as a beauty therapist. However, things in life rarely stay the same. After Jessie became a Mum, her life changed dramatically, and she found herself wanting to try something new. Jessie hopes that, in the future, this will teach her daughter that you shouldn’t settle for anything not perfectly suited for who you are.
Jessie loves the Excellence team environment, which is unlike anything she’s ever experienced. Regardless of the challenges that come her way, Jessie is always able to feed off the vibe of the office to feel uplifted and inspired. In her downtime, she can be found admirably entertaining and keeping up with her toddler.
An interesting fact about Jessie is that she has roots in the beautiful Northern Territory, just like Jess, our Operations Manager. The two of them are also the only mothers in the PM team. To top it off, their names are almost identical! Talk about a crazy coincidence.
Lola Ten Dam
Lola joined Excellence Property in 2021 looking for a fresh start and that’s exactly what she got. In no time at all, she was able to find her place in the team and embrace our values. Coming from the Netherlands when she was young, she has grown to be full of energy and welcomes challenge and change like no other, which is why we are truly fortunate she found our agency.
One of Lola’s favourite things about Excellence is the endless opportunities to develop her professional identity, which has always been her long-term career goal. Away from work, Lola likes to spend as much time as possible in the open air. From hanging out with dachshund doggies to gardening to partaking in water-based adventures, she’s a true outdoorsman in every sense. She also loves bringing along her camera to document the excitement.
Prior to Excellence, Lola worked at sport and clothing stores, which gave her the customer experience required to provide owners and tenants with excellent service. Lola is also always open to trying new hobbies, meaning she has the self-confidence and mental discipline to tackle anything that gets thrown her way.
Business Development Manager
Kellie is the perfect fit for our Business Development Manager. After managing a clothing company store with excellent leadership and working first-hand with real estate for over a year, Kellie has all the necessary skills needed to grow our business. Working with Kellie is also an extremely pleasant experience due to the fact she is one of the most accepting and congenial people you’ll ever meet.
In her own time, Kellie likes quiet days at home playing video games with her husband (when he’s not away working), practicing tarot card reading and spending time with her two cats and one dog. She also loves watching movies, catching up on TV and cracking a joke or two to lighten up everyone’s mood.
Her favourite thing about working at Excellence (besides playtime with our office pup Coco) is the fact everyone’s love of teamwork makes her excited to walk through our doors every morning.
Before working as our receptionist, Kristina used to manage bars and work in hospitality. Even though she thoroughly enjoyed it, she ultimately felt that it was time for something different. Soon after, she found Excellence Property, where the day-to-day challenges provide her with the type of stimulating change she was looking for.
Kristina’s long-term goal is to work in property management and continue to enjoy our fun work culture. Eventually, she would like to make her way into sales and in 10 years, when she’s firmly settled down, get into physiotherapy as a possible career path.
On weekends, Kristina loves going on little adventures with her beautiful dog and her partner. She is also a huge foodie and likes having dinners at nice restaurants whenever she has the chance. Kristina loves the footy as well, so when she’s not outdoors with her dog or out for dinner, she can usually be found watching the NRL.
After high school, Jordan left Townsville to attend the University of Canberra for three years to obtain a Bachelor of Journalism. Upon graduating, he decided to move back home to be closer to his friends and family. For a while, Jordan had trouble finding a job that allowed him to use the skills he had learnt at University but all of that changed when he came across Excellence Property.
Now, Jordan is the manager of our marketing department and gets to use his writing and communication talents, knowledge of media production and his attention to detail to publish all kinds of engaging and relevant content for our online platforms.
Away from work, Jordan is a big sports fan. He enjoys cheering on the Cowboys, the Maroons and the West Coast Eagles whenever he can. He also loves reading, spending time with his partner, going to the movies and hanging out with his friends as often as possible.
Coco is an adorable little daschund that spends the majority of her days in our office. Some of her favourite activities include chasing after her toys, having a few snoozes, tugging on her blanket and leaving little surprises around the office. On Wednesdays, Coco attends doggy daycare, where she loves to hang out with the carers, grow in confidence and get lots of cuddles.
Coco joined the Excellence family in early 2022 and belongs to our founder, Elley. Since coming into our lives, Coco has helped us reduce our stress, increase our collaboration and boost our morale (despite her tendency to create the odd rampage here and there). Coco also loves when visitors come into the office, so if you haven’t seen her yet, make sure you come in soon and say hello!
For two years, Abigail worked as a property manager with another agency and never felt like a part of the family.
In the search of something better, Abigail came across Rob, who instantly became the most supportive boss she has ever had by guiding her towards success and making her an invaluable part of his team. Thanks to Abigail, who often stars in many of Rob’s eye-catching videos, our sales division has grown exponentially.
Once she conquers the Townsville market, Abigail plans on continuing her sales career in Brisbane and the Gold Coast, where she used to work at a Casino and a groovy mini-golf venue.
An interesting fact about Abigail is she originally hails from England and didn’t move to Australia until she was 12. When she has the time, Abigail loves to play soccer and futsal, but as a Brit, this should come as no surprise. Abigail is also a massive dog person.
In fact, she plans on covering one of the walls in her office with an entire picture gallery of dogs from appraisals and open homes. Suffice to say, we’re keen to see the final result!
Selling houses is what Vikki does best.
Before Excellence Property, she was selling up a storm in South East Queensland and dreamed of one day owning her very own real estate. To make that dream a reality, Vikki came up to sunny North Queensland to find a like-minded team of professionals who were committed to providing excellent service like she was.
One of the reasons Vikki has been so successful is the fact she’s able to relate to just about anyone due to her down-to-earth, can-do attitude. Vikki truly loves working with people from all walks of life and is an asset to Excellence Property in every way imaginable.
Away from work, Vikki can usually be found watching movies, fishing, camping, golfing, treating herself at a luxury spa or hanging out with her family and their puppy. Vikki also likes to spend her time cheering on and sponsoring the Souths Rugby League Club.
With twelve years in the real estate industry, working in a multitude of roles from administration to office manager and now sales agent, Jess has collaborated with some of the top people in the Townsville real estate market. From these people, Jess has learnt that relationships are the most important thing in life and business.
That’s why her communication is so diligent, her customer service is so exceptional and why she always goes the extra mile for buyers and sellers. In fact, since joining Excellence Property in early 2022, Jess has hit the ground running, reached a whole new level and proven herself as the perfect person for seamlessness and success.
Not only has Jess developed an absolute love for the local property market but she’s fallen in love with the wonderful city of Townsville we get to call home. That’s why, in her spare time, Jess likes to explore our gorgeous North Queensland paradise, cheer on the Cowboys and find beautiful spots to relax with her loved ones.
Joyce is a woman of many talents. From being able to fly a plane to running a staggering 79.9km in a pentath event to studying a Bachelor of Law at JCU, she truly can do it all. Joyce joined the Excellence team after discharging from the RAAF and now provides outstanding service to those looking to purchase a home.
Her favourite thing about working here is spending time with our team and playing with Coco, our adorable little office pup. Away from work, Joyce spends her time running, going to the gym, finding great coffee places, paddleboarding and reading a good book. She’s also a full-season member with the Cowboys!
Joyce is very family-orientated as well. In fact, she has six amazing children that she’s very proud of and always puts first. The whole team at Excellence find Joyce’s dedication to her family admirable and are extremely delighted to work alongside her.
PA to Rob Levy
Before working at Excellence Property, Sarah was on leave with her three children. However, it wasn’t long until the desire to achieve financial independence arose and she found her way to our office. Sarah had worked in real estate for three years, so taking her on as a PA to Rob was a no-brainer decision to make.
An interesting fact about Sarah is that she’s a licensed fireworks operator and just like a firework, Sarah shines bright and gets everyone smiling, making her a perfect fit for our office culture. Another thing we love about Sarah is her desire to set her children up for success and give them the very best future possible.
Speaking of children, Sarah likes to bring her youngest to work, which not only gives us a much-needed burst of cuteness in the mornings but makes her the very best multitasker in the office.
PA to Vikki Nganeko
Matthew used to work in the manufacturing industry as the Factory Supervisor at Plastec Australia. Now, he wants to one day open a real-estate with his wife, Vikki. Working at Excellence Property as Vikki’s personal assistant allows Matthew to not only provide exceptional service to those looking to sell their home but to also work with his wife to make their shared dream a reality.
Matthew’s favourite thing about working at Excellence Property is the friendly and professional atmosphere, which he says is created by every single person in the office. Our favourite thing about Matthew, on the other hand, is his wonderful “family comes first” motto that can be seen in action every single time he supports Vikki in her various professional and personal endeavours.
In his spare time, Matthew (and Vikki) love to play a round of golf, hang with their dog Bully and go for a bit of fishing, which keeps the two of them feeling refreshed, connected and ready to work.
Executive Assistant to Jess Whaites
Kelsie’s long-term career goal is to become a sales agent and move overseas to Canada or New Zealand. At the moment, however, she’s enjoying her time with our hilarious team and crazy office dog. She also loves the fact that every day feels different and presents her with an exciting set of new challenges.
Before Excellence Property, Kelsie was the Practice Manager at a chiropractor. She’s also worked in administration and childcare, where the babies provided her with endless hours of joy. Away from work, Kelsie likes to spend time with Charlie, her rescue greyhound. She’s also fond of swimming in waterfalls and sipping on a tasty margarita after a hard day’s work at the office.
A fun fact about Kelsie is that she’s a dedicated vegan. In fact, she’s been one for the past four years! Her favourite place to eat is Shorehouse, where she can enjoy meals with a panoramic view, while her ultimate food obsession is absolutely anything Mexican.
Londyn joined the Excellence team after reaching out to Rob, who saw something special and decided to give her a chance. With no prior experience in real estate or even reception, Londyn was determined to prove herself and has done an amazing job so far of demonstrating her capabilities. In the long term, she wants to grow into a personal assistant and eventually become a sales agent.
Away from our office, Londyn can be found at BCC cinemas working in a casual management position, where she sells tickets, cleans the cinemas and keeps things running smoothly. In her downtime, she likes to hang out at the beach and listen to music by her pool.
An interesting fact about Londyn is that moving out of home inspired her to join the real estate industry and fuels her desire to provide clients in similar positions with the best possible support.
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